Shipping Policy

Last updated: 22 September 2026 ZENTRIO

1. Overview & Commitment

At ZENTRIO we know that once you place an order you want it in your hands as fast as possible. This policy explains how we process ship and deliver your orders clearly and without any surprises.

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Our On-Time Promise

Every order is processed and handed off to our shipping partners as quickly as possible with full tracking provided so you always know where your package is.

2. Order Processing Time

Orders are processed within 1 to 2 business days of being placed.

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Daily Cutoff Time: 5:00 PM ET

Orders placed before 5:00 PM ET (Monday to Friday) are processed the same day. Orders placed after 5:00 PM ET or on weekends and holidays are processed the next business day.

3. Shipping Methods & Costs

We offer the following shipping options at checkout:

Method Estimated Delivery Cost
Standard Shipping 5–7 business days Calculated at checkout
Expedited Shipping 2–3 business days Calculated at checkout

4. Delivery Times

Delivery times begin once an order has shipped and are estimates provided by our carriers not guarantees. Delivery may occasionally take longer due to weather carrier delays or high demand periods such as holidays.

5. Order Tracking

As soon as your order ships you'll receive a confirmation email with a tracking number so you can follow your package every step of the way. If you haven't received tracking within 2 business days of placing your order, please reach out to our support team.

6. International Shipping

We currently ship within the United States.We do not offer International shipping availability delivery times and any applicable customs fees or import duties will be clearly noted at checkout when available and are the responsibility of the customer.

7. Delayed, Lost & Damaged Packages

  • If your package is delayed beyond the estimated delivery window contact us and we'll look into it with the carrier.
  • If your tracking shows "delivered" but you haven't received your package please contact us within 24 hours.
  • If your item arrives damaged reach out with photos within 7 days of delivery and we'll arrange a replacement or refund.

8. Address Accuracy

Please double check your shipping address at checkout. ZENTRIO is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error contact us immediately we can only make changes before the order has shipped.

9. Contact Us

Questions about your shipment? Our support team is happy to help: