Frequently Asked Questions

Last updated: 22 September 2026 ZENTRIO

Common Questions

How long does shipping take?
Orders placed before 5:00 PM ET are processed the same business day. Standard shipping takes 5 to 7 business days with expedited and express options available at checkout for faster delivery.
How can I track my order?
Once your order ships you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
What is your return policy?
You have 7 days from the date of delivery to request a return as long as the item is unused and in its original packaging. Reach out to our support team to start the process.
How long do refunds take to process?
Once we receive and inspect your return approved refunds are issued to your original payment method within 5 to 7 business days.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and digital wallets like Apple Pay and Google Pay.
Do you ship internationally?
We currently ship within the United States. Any future international shipping options and related costs will be clearly shown at checkout when available.
What if my item arrives damaged or defective?
Contact us within 7 days of delivery with photos of the issue and we'll arrange a free replacement or full refund no return shipping cost to you.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet contact us as soon as possible and we'll do our best to update or cancel it. Once an order has shipped it can no longer be changed or cancelled.
How do I get in touch with support?
Our support team is available Monday to Friday, 9 AM to 5 PM (ET) by email or phone. Details are below.

Still Need Help?

Our support team is happy to answer any other questions you have: