Return & Refund Policy

Last updated: 22 September 2026 ZENTRIO

1. Overview & Commitment

At ZENTRIO we want you to love what you ordered. If something isn't right we make returns and refunds simple fair and stress free.

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Our Hassle-Free Promise

No complicated forms, no runaround. If your order qualifies, we'll get your return or refund sorted quickly.

2. Return Window

You have 7 days from the date of delivery to request a return. To be eligible items must be unused unworn and in their original packaging with tags attached.

3. Non-Returnable Items

For hygiene and safety reasons the following items cannot be returned unless defective:

  • Items marked "Final Sale" or purchased with a clearance discount
  • Gift cards
  • Items that have been used washed or altered

4. How to Start a Return

  1. Contact us — email us with your order number and the reason for return.
  2. Get approval — our team will confirm eligibility and share return instructions.
  3. Ship it back — pack the item securely and send it to the address we provide.
  4. Get refunded — once received and inspected we'll process your refund or exchange.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged defective or incorrect in which case we cover the cost of return shipping.

6. Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5 to 7 business days. Please note it may take a few extra days for your bank or card provider to reflect the refund.

7. Exchanges

Need a different size or color? The fastest way is to return your original item and place a new order. If you'd prefer contact our support team and we'll help arrange the exchange directly.

8. Damaged Defective or Incorrect Items

If your item arrives damaged defective or isn't what you ordered contact us within 7 days of delivery with photos of the issue. We'll arrange a free replacement or full refund no return shipping cost to you.

9. Contact Us

Have a question about a return or refund? We're here to help: